Wrike adds new custom item types to its work management platform


Work management platform Wrike has unveiled its new Custom Item Types feature, designed to help users create their own work item types tailored to their team’s specific needs.

Wrike, which is part of Citrix, said its platform is now able to define different types of work to support team workflows and keep cross-functional work connected with a “single source of truth”.

In an announcement, the company said that several use cases, including “Service Management”, “Strategic Planning” and “Team Agile”, will also be released to get teams started.

“Wrike users can now replicate team business processes and day-to-day scenarios in the virtual workspace with their own terminology, behavior, and ways of working,” said Alexey Korotich, VP of Product at Wrike. .

“This feature exponentially increases the versatility, power and simplicity of our product, allowing any team and department in the organization to not only work as one, but also work the way they want – in a single digital space.”

With this new feature, Wrike said it enables teams to move from common project management building blocks — such as folders, projects, tasks, and requests — to industry-specific work items. , specific roles or areas of work.

Power users and admins can customize work items with relevant sets of fields, layouts, relationships, and automations to suit their teams. Plus, they can create their own no-code enterprise workflows and design out-of-the-box item type libraries for teams within their workspace.

Ultimately, custom item types aim to make it easier to create a centralized digital collaborative office by providing users with a workspace that uses intuitive technology, easy-to-implement business logic, relevant data, and workflows already present within Teams, Wrike said. .

When things change, users can easily adjust and redesign processes, including updates to layouts, fields, workflows, relationships, and no-code automation rules, as well as reporting forms. demand, space structure and views.

Upon release, Wrike announced three initial use case templates for custom item types. The first, called ‘Service Management’, allows users to request team services and create incidents for a team to resolve. “Strategic Planning” allows users to leverage a predefined structure to help track organizational goals, while “Team Agile” provides teams with an easy starting point for setting up agile workflows.

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Custom item types will be available this week in Wrike’s Business, Enterprise, and Pinnacle plans, with new use cases available in August, the company added.

“Introducing custom item types is our way of recognizing and nurturing the diversity of teamwork, because we know that not all teams work on projects and tasks,” said Andrew Filev, Senior Vice President and General Manager of Wrike, Citrix.

“That’s why we’re extending the generic building blocks of work and empowering users to create their own types of work items and motivate teams to do their best together.”

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